Privacy Policy

MOSÉ — My Own Spa Experience respects the privacy of our guests and customers.

This Privacy Policy explains how Vanguard Factory Built LLC d/b/a M.O.S.E. My Own Spa Experience (“MOSÉ,” “we,” “us,” or “our”) collects, uses, stores, and discloses personal information in connection with the MOSÉ website, reservation application, MY MOSÉ accounts, reservations, customer service, and stays.

Business Address:
800 Rolling Hills, Wimberley, Texas 78676

Privacy Contact:
moseone@usamose.com

1. INFORMATION WE COLLECT

Depending on how you interact with MOSÉ, we may collect information including:

• name;
• email address;
• account information;
• reservation dates;
• suite selection;
• number of guests;
• reservation history;
• VIP status and promotional eligibility;
• reservation-credit information;
• selected add-ons;
• pet information voluntarily provided in connection with a stay;
• cancellation and modification requests;
• communications with MOSÉ;
• payment status and transaction references;
• refund information;
• information reasonably necessary to operate or secure your account or reservation; and
• technical information generated through use of our website or application.

2. PAYMENT INFORMATION

MOSÉ uses a third-party payment processor to process payment-card transactions.

MOSÉ's reservation database is not designed to store your complete payment-card number or card security code.

MOSÉ may retain payment-related records such as transaction status, amounts, payment-session identifiers, payment-intent references, refund references, and other information necessary to reconcile and administer reservations.

3. HOW WE USE INFORMATION

MOSÉ may use personal information to:

• create and administer MY MOSÉ accounts;
• search and manage accommodation availability;
• create and confirm reservations;
• process and reconcile payments;
• administer VIP eligibility and promotional benefits;
• apply authorized reservation credits;
• communicate reservation information;
• process cancellation and modification requests;
• administer refunds;
• provide customer service;
• prepare for guest arrivals and stays;
• administer pet arrangements;
• maintain reservation and financial records;
• prevent fraud, abuse, unauthorized access, and security incidents;
• troubleshoot and improve our systems;
• comply with legal, tax, accounting, insurance, and regulatory obligations;
• resolve disputes; and
• protect MOSÉ, our guests, our property, and others.

4. TRANSACTIONAL EMAIL

MOSÉ uses third-party email-delivery technology to send communications related to reservations, accounts, payments, cancellations, modifications, stays, safety, and customer service.

These messages are transactional communications necessary or appropriate to administer your relationship with MOSÉ and are separate from optional promotional marketing.

5. SERVICE PROVIDERS

MOSÉ uses service providers that assist us with functions such as:

• application and database infrastructure;
• website and reservation functionality;
• authentication;
• payment processing;
• transactional email;
• security;
• technical support; and
• other business operations.

We may provide those providers with information reasonably necessary for them to perform services for MOSÉ.

Those providers may process information under their own applicable contractual obligations and privacy practices.

6. STRIPE

MOSÉ currently uses Stripe for payment processing.

When you make a payment, payment information may be transmitted directly to Stripe for processing.

MOSÉ may receive and retain transaction references and payment-status information needed to administer your reservation without storing your complete card details in MOSÉ's reservation database.

7. RESEND

MOSÉ uses Resend to support delivery of transactional email.

Information reasonably necessary to deliver an email — such as the recipient address, sender information, message content, delivery metadata, and related technical information — may be processed through that service.

8. MY MOSÉ ACCOUNTS

When you create a MY MOSÉ account, MOSÉ maintains information necessary to identify your account and associate it with applicable reservations, benefits, and reservation history.

Guests are responsible for protecting their login credentials.

Please contact MOSÉ promptly if you believe your account has been accessed without authorization.

9. VIP INFORMATION

MOSÉ may maintain records showing whether a customer is a verified VIP, whether an inaugural promotional benefit remains available or has been used, the reservation associated with its use, promotional savings, and the classification of historical VIP payments or reservation credits.

This information is used to administer MOSÉ's VIP program and prevent duplicate or unauthorized redemption.

10. PET INFORMATION

If you request to bring a pet, MOSÉ may request information reasonably necessary to administer its pet policy, including photographs of ordinary pets.

Service animals are handled separately in accordance with applicable law.

Guests should not provide medical or disability information that MOSÉ has not requested.

11. INFORMATION SECURITY

MOSÉ uses administrative and technical safeguards intended to protect personal information against unauthorized access, alteration, disclosure, or loss.

No internet-connected system can be guaranteed to be completely secure.

Guests should use a unique password and protect their account credentials.

12. INFORMATION RETENTION

MOSÉ retains information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business requirements such as reservation administration, accounting, tax compliance, fraud prevention, dispute resolution, safety, legal compliance, and recordkeeping.

Different categories of information may be retained for different periods.

When information is no longer reasonably required, MOSÉ may delete, anonymize, or otherwise dispose of it consistent with applicable obligations and technical limitations.

13. WHEN INFORMATION MAY BE DISCLOSED

MOSÉ may disclose personal information:

• to service providers assisting with MOSÉ operations;
• when requested or authorized by the guest;
• when reasonably necessary to complete a reservation or transaction;
• to investigate suspected fraud, abuse, security incidents, or unlawful activity;
• to protect the safety, rights, property, or security of MOSÉ, our guests, or others;
• when required by law, legal process, or governmental authority; or
• in connection with a legitimate corporate transaction such as financing, restructuring, merger, acquisition, or sale of business assets, subject to applicable law.

MOSÉ does not treat the disclosure of information necessary to operate a reservation through our service providers as permission for those providers to use the information for unrelated purposes.

14. MARKETING COMMUNICATIONS

If MOSÉ offers optional promotional email or marketing communications, guests may be provided a method to opt out of those marketing messages as required by applicable law.

Opting out of marketing does not prevent MOSÉ from sending necessary transactional communications concerning an account, reservation, payment, cancellation, modification, safety issue, or stay.

15. COOKIES AND TECHNICAL INFORMATION

MOSÉ's website and application may use cookies, local storage, session technology, logs, or similar technologies necessary for authentication, security, reservation functionality, preferences, performance, and operation of the service.

Additional analytics or advertising technologies, if introduced, may require updates to this Privacy Policy or additional privacy controls.

16. THIRD-PARTY LINKS AND SERVICES

MOSÉ's website or application may link to or interact with third-party services.

MOSÉ is not responsible for the independent privacy practices of third-party websites or services that MOSÉ does not control.

17. PRIVACY REQUESTS

Guests may contact MOSÉ to request assistance concerning personal information associated with their account.

Depending on applicable law and the nature of the request, MOSÉ may need to verify the requester's identity before providing, correcting, or deleting information.

Certain information may need to be retained despite a deletion request when required or permitted for legal compliance, accounting, transaction records, security, fraud prevention, dispute resolution, or other legitimate purposes.

Privacy requests may be sent to:

moseone@usamose.com

18. CHILDREN

Current OmniView and Emberspa accommodations are intended for adults age 18 and older.

MOSÉ does not knowingly offer the current MY MOSÉ reservation experience for use by children.

Future MOSÉ accommodations or services may have different age policies, in which case this Privacy Policy may be updated as appropriate.

19. CHANGES TO THIS PRIVACY POLICY

MOSÉ may update this Privacy Policy as our services, technology, vendors, or legal obligations change.

The current version will display its effective date.

Material changes will be communicated or presented as appropriate under the circumstances and applicable law.

20. CONTACT US

Questions or requests concerning this Privacy Policy may be directed to:

MOSÉ — My Own Spa Experience
Vanguard Factory Built LLC d/b/a M.O.S.E. My Own Spa Experience
800 Rolling Hills, Wimberley, Texas 78676
moseone@usamose.com